TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS AND THE LEGAL NOTICE CAREFULLY BEFORE CREATING AN ACCOUNT AND/OR PLACING AN ORDER THROUGH THIS WEBSITE. THESE TERMS AND CONDITIONS, AS WELL AS THE PRODUCTS ON THE WEBSITE, ARE INTENDED EXCLUSIVELY FOR PROFESSIONALS.

1. Purpose and scope

These terms and conditions (“Terms and Conditions”) govern the creation of an account, the use of Purple Points and the purchase of products on our website https://purpleprofessionalshop.com/ (the “Site”), operated by Twinkle Beauty Lda. (“Twinkle” or “we/us”).

2. Information about us

The contracting entity for the purposes of these Terms and Conditions is Twinkle, whose identification and contact details are indicated below:

Company name: Twinkle Beauty Lda.
Registered office: Rua dos Cruzeiros, 352, 4415-920 Grijó, Vila Nova de Gaia, Portugal.
Tax identification number: 516 551 043.

3. How to contact Twinkle

If you wish to obtain additional information or contact us, you may do so through the following channels:

• E-mail: purplestore@twinkle.pt
• Telephone: (+351) 220 924 133 (call to the national landline network) or +351 910 957 934 (WhatsApp number). Available from 8:00 a.m. to 5:00 p.m., Monday to Friday, except public holidays in Portugal.
• Online form: https://purpleprofessionalshop.com/pages/contact
• Post: to the registered office indicated above.

4. How to create an account

To create an account on the Site, you must: (i) be of legal age; (ii) act as a professional, and not as a consumer; and (iii) have read and accepted these Terms and Conditions and declared this by ticking the acceptance box included at the end of the registration process on the Site. If you act on behalf of a legal person or another entity, you declare that you have the necessary authority to represent and bind that entity to these Terms and Conditions. Creating an account on the Site is free of charge.

By clicking on the icon representing a person, located in the top right-hand corner of the Site, you will be taken to a page that allows you to create an account.

To create the account, you must enter your e-mail address. Please confirm that you have read and accepted these Terms and Conditions, as well as that you have read the Privacy Policy. Registration cannot be completed without ticking these boxes.

You will then receive an access code by e-mail confirming the creation of your account. Whenever you wish to log into your account, simply enter your e-mail address and you will receive an access code to your account by e-mail, without needing to create a password to access the account.

After logging into the account, you may add your first name and/or surname, or the name of the company you represent, to your account, although this is optional. You may also add the delivery address for future orders and a telephone contact.

The contract entered into under these Terms and Conditions shall be formalised in the language in which these Terms are made available to the user, according to the language selected by the user on the Site. These Terms and Conditions apply from the moment they are accepted by the user and while the user maintains an active account, without prejudice to obligations which, by their nature, should remain in force after the termination of the contractual relationship. The user must keep the Terms and Conditions on a durable medium for future reference.

The account created may be cancelled at any time, if you so wish. To do so, you must access your customer area and request the cancellation of the account through the account settings or contact our customer support service. Cancellation will result in the loss of access to the purchase history associated with the account, and you will no longer be able to make purchases on the Site through the cancelled account. If you wish to associate orders with an account, you must create a new account. Twinkle may terminate the registered user’s account with immediate effect if the user breaches these Terms and Conditions.

5. Requirements for placing an order

To make a purchase on the Site, the buyer must be of legal age and act as a professional, that is, for purposes related to their commercial, industrial, craft or professional activity.

The products made available on the Site are intended exclusively for professional use. By placing an order, the buyer acknowledges that they act within this scope and that the purchase is made exclusively for professional purposes, and not as a consumer. The buyer undertakes not to purchase products for personal purposes or for purposes unrelated to their professional activity.

6. How to place an order

To place an order through the Site, you may first register as a Site user, as described in section 4 above, or place the order as a guest and therefore without having an account.

To purchase our products, you must select the “Add to Cart” option on the products you wish to purchase and indicate the desired quantity of units. If you wish to continue browsing and add more products to your cart, you may do so. If you wish to change your selection, you may do so by clicking on the icon representing a shopping bag, located in the top right-hand corner of the Site. If you wish to purchase the products already added, you must click on “Checkout”.

If you have an account on our Site, you may identify yourself with the e-mail address associated with your account.

Until the order is completed, you may at any time review the information provided during the process described above. If any error is identified in the data entered after completing your order, you may correct it through the contacts indicated in section 3 above. Please note that certain data, including payment data, may be pre-filled by Shopify during the order process.

An order may only be completed if all data indicated as mandatory is provided and payment for the order is confirmed. The person placing the order declares and warrants that (i) the debit/credit card information provided is true, correct and complete, (ii) where applicable, they have the necessary authorisation to use the debit/credit card to make the purchase, and (iii) the charges incurred by them will be honoured by the debit/credit card holder.

All orders placed through the Site are subject to these Terms and Conditions. The contract between Twinkle and the buyer consists of the order details and these Terms and Conditions, in the version accepted by the buyer at the time the order is placed. The buyer acknowledges that the Terms and Conditions are made available to them in a way that allows their storage and reproduction, and that it is their sole responsibility to keep them for future reference. If the buyer has an account on the Site, the information relating to orders will be available in the respective reserved area.

The contract will be concluded in the language in which the Terms and Conditions are made available, according to the language selected on the Site.

When you complete an order, you will receive an e-mail confirming receipt of the order. If you do not receive this confirmation e-mail within 24 hours, please contact us through the contacts indicated in section 3 of this document.

The e-mail you receive once we receive your order will include a summary of it. You will also be assigned a number for tracking purposes. We recommend that you keep this e-mail, as we will ask you for the information contained in it if you wish to make any enquiry about your order.

If we are unable to fulfil your order, we will inform you by e-mail. The inability to fulfil an order may occur, among other reasons, when we do not have stock of the product you requested. In this case, we will refund the amount paid by you.

7. Delivery areas and costs

The product prices indicated on the Site do not include shipping costs, which will be presented to you during the order process and before completing the order.

The shipping cost applied is: €5.95.

Twinkle currently delivers products sold through the Site to the following countries and regions: Portugal.

8. How to pay for your order

The product prices shall be those displayed on the Site at the time of the order. All prices are shown in euros and include any applicable taxes.

Although we make every effort to ensure that the information displayed is always up to date and free from errors, it is possible that the prices of some products may be incorrect. In the event of an error, Twinkle will inform the buyer of the error detected and may refuse or not proceed with the order or, if the contract has already been deemed concluded, terminate it, in any case fully refunding any amounts paid by the buyer.

The following payment methods are accepted on the Site:

• Credit and debit cards;
• Multibanco;
• MB Way;
• Google Pay;
• Apple Pay;
• Klarna.

9. Delivery

Depending on the delivery address indicated, the order will be delivered, under normal conditions, within the following approximate timeframes:

• Deliveries in mainland Portugal: 24 to 48 hours.
• Deliveries to the Azores or Madeira: for sea shipments, the transit time is approximately 10 days. For air shipments, the transit time is 48 to 96 hours.
• However, these shipments may be delayed for reasons beyond our control.

Twinkle undertakes to make all reasonable efforts to comply with the indicated timeframes. However, they are merely indicative and may vary, namely depending on product availability, delivery location, logistical constraints or circumstances beyond Twinkle’s control.

The order will be delivered to the delivery address indicated by you when placing the order. The carrier may send you notifications by e-mail about the status of the shipment and may also offer you the possibility to change the date, method and/or delivery address. In addition, the carrier may contact you through the telephone contact provided to manage delivery-related matters with you.

We will make two delivery attempts at the address provided, notifying you by e-mail of the day and time of the failed delivery attempt. If, after these two attempts, delivery cannot be made, the carrier will deposit the ordered product at the pick-up point nearest to the delivery address, so that it can be collected within a period defined by the carrier. The exact location where the product will be deposited will be communicated to you by e-mail. If the ordered product is not collected within this period, we will terminate this contract and refund the total amount paid, deducted by the costs arising from the delivery of the product, if you paid shipping costs, and the costs incurred with the return of the product.

We are not responsible for delays that are beyond our control or beyond the carrier’s control. In any case, if delivery of the order cannot be made within the indicative timeframe, we will contact you to inform you of what has occurred and take the necessary measures to ensure that delivery is made as soon as possible.

The products will be your responsibility from the moment they are delivered to the address indicated. The buyer must inspect the products upon receipt and report, as soon as possible, any damage or irregularities detected, through the channels indicated in section 3 above.

10. Loyalty programme and allocation of points (Purple Points)

Twinkle provides registered users with a points programme, hereinafter the “Points Programme”, through which they may accumulate points based on their interaction with the Site, namely by making purchases or within the scope of specific initiatives promoted by Twinkle. Joining the Points Programme is automatic for users who create an account on the Site.

Points will be allocated according to criteria defined by Twinkle, which may include, among others, the value of purchases made, the purchase of certain products, or participation in promotional campaigns or actions.

Points will be registered in the user’s account and may be consulted in the respective reserved area. Twinkle will make reasonable efforts to ensure their correct accounting, but may correct any errors or inaccuracies that may be detected.

Accumulated points may be used to deduct from the purchase value, under the terms defined by Twinkle and made available on the Site. Their use may be subject to specific conditions, namely minimum limits, restrictions per order or exclusions applicable to certain products or services. Points are valid for a period of 12 months from the date they are allocated, expiring automatically after that period.

Twinkle reserves the right, at any time, to change the criteria and conditions for allocating points, as well as the situations or events that entitle users to their allocation. The Points Programme is promotional in nature and does not constitute an acquired right of the user. Twinkle may, at any time, modify, suspend or terminate the Points Programme, in whole or in part, upon prior notice with reasonable advance notice, and may, in the event of termination, define a period during which accumulated points may still be used.

Twinkle also reserves the right to suspend or cancel the allocation or use of points in the event of abusive, fraudulent or contrary use to these Terms and Conditions, as well as to cancel points that have been unduly allocated.

Points have no monetary value and cannot be converted into cash, unless expressly provided otherwise. Unless otherwise indicated, points are personal and non-transferable and may not be assigned to third parties.

11. Our products

We have made every effort to provide an accurate representation of our products on the Site. However, please note that the colours or appearance of the product may be displayed differently depending on the type and settings of your device. In addition, the final appearance of the products may differ slightly from the images shown on the Site. Product images are for illustrative purposes only and are neither contractual nor binding. Although we make every effort to present colours accurately, we cannot guarantee that they will be reproduced exactly as they are. The final product packaging may differ from that shown in the images on our Site. All product descriptions are subject to change at any time, without prior notice, at our sole discretion. We reserve the right, at any time, to discontinue the availability of any product on the Site. In addition, we may modify a product to incorporate changes required by law or by administrative/judicial decisions.

12. Warranty for our products

If a product does not comply with what was contracted, namely because it has defects or does not correspond to the agreed characteristics, the buyer must notify Twinkle within 2 years from the date of delivery.

Once the non-compliance has been verified, Twinkle will proceed, as it deems appropriate, with the repair or replacement of the product or, where this is not possible or proves disproportionate, with another suitable solution, including reimbursement of the price paid.

Defects or damage resulting from normal wear and tear, improper use, incorrect handling, negligence or use that does not comply with the instructions provided are not covered by this warranty.

For the purpose of exercising their rights, the buyer must contact Twinkle through the means indicated in section 3 above, providing sufficient information to allow identification of the order and the product concerned. Twinkle will indicate the procedures to be followed.

Unless otherwise indicated, returned products must be sent appropriately, remaining under the buyer’s responsibility until received by Twinkle.

Twinkle shall not be responsible for damage occurring during return transport when such transport is not organised or ensured by Twinkle itself. If, after inspection, it is found that the product has additional damage not initially reported and attributable to transport or improper handling by the buyer, Twinkle reserves the right not to bear the corresponding loss of value.

13. Liability

Twinkle is not responsible for any damage resulting from acts or omissions of the buyer, nor for personal injury or material damage arising from incorrect, improper use or use that does not comply with the applicable instructions for the products purchased through the Site. Without prejudice to applicable law, Twinkle’s liability is limited to direct damages proven to have been caused by wilful misconduct or negligence, and does not include, under any circumstances, loss of profits, loss of savings or any indirect or consequential damages. Nothing in these Terms and Conditions excludes or limits Twinkle’s liability for damage caused to life, physical or moral integrity, or people’s health, nor any other liability whose exclusion or limitation is legally inadmissible.

Twinkle shall not be responsible for any failure or delay in fulfilling the obligations arising from these Terms and Conditions when this results from force majeure events, understood as unforeseeable or unavoidable circumstances beyond our reasonable control, including, by way of example, strikes, social unrest, riots, acts of terrorism or threats thereof, armed conflicts, whether declared or not, fires, explosions, adverse weather events, floods, earthquakes, epidemics, pandemics or other natural disasters.

14. How we process your personal data

We only process your personal data in accordance with our Privacy Policy and Cookies Policy. Please read them carefully.

15. About these Terms and Conditions

These Terms and Conditions apply to all orders placed from the date mentioned at the end of these Terms and Conditions.

This contract is entered into between Twinkle and the indicated person, whether natural or legal. Neither party may assign to third parties any rights or obligations arising therefrom, nor assign its contractual position under the contract, without the authorisation of the other party.

These Terms and Conditions and any additional document expressly referred to herein constitute, together with the information provided to you during the relevant order, the entire agreement between the parties, with no additional statement, warranty, agreement or commitment, express or implied, of any nature, type or form, by either party, except as explicitly provided for in these Terms and Conditions. These Terms and Conditions replace each and every agreement, whether oral or written, between the parties in relation to their subject matter.

If any provision of these Terms and Conditions is declared invalid or unenforceable, such declaration shall not affect the remaining Terms and Conditions, which shall remain in full force and effect, unless another measure is imposed by applicable legislation.

If either party does not require compliance with any provision of these Terms and Conditions at a given time, this shall not imply, nor may it be interpreted as, a total or partial modification thereof, nor as a waiver of its right to require compliance in the future.

16. Changes to these Terms and Conditions

Twinkle reserves the right to amend these Terms and Conditions, in whole or in part, which will be communicated to users through the means made available to us. If the proposed changes substantially modify the applicable Terms and Conditions, their acceptance will be required for them to remain binding. Any changes to the Terms and Conditions will not affect orders you have already placed.

17. Applicable law and jurisdiction

These Terms and Conditions are governed by Portuguese law, excluding the United Nations Convention on Contracts for the International Sale of Goods. Without prejudice to mandatory applicable legal rules, the court of the district of Twinkle’s registered office shall have jurisdiction to resolve any disputes arising from the interpretation, validity or execution of these Terms and Conditions.

Last updated: 10/05/2026